CHANTELI & Co. FAQ

 1. How should I care for my hair?

Treat it like your own natural hair! Be gentle when brushing or detangling—always start from the ends and work your way up to the roots. Keep it hydrated, moisturized, and try not to overdo it with the heavy heat.

2. Can I color or bleach the hair?

Yes, since it’s 100% raw hair, you can definitely color or bleach it. If you’re planning on doing a major color change or heavy bleaching, we always recommend taking it to a professional stylist who knows how to work with raw extensions.

3. How many bundles should I order?

It really depends on the length you want and how full you like your installs. For shorter lengths (16”–20”), 3 bundles usually does the trick. Once you get into longer lengths (22” and up), the bundles get narrower, so we usually suggest 4 bundles for a nice, full look.

4. Can I use heat on the hair?

Yes! You can curl, straighten, and style it just like your own hair. Always use a good heat protectant spray to keep it healthy and soft.

5. Can I swim or work out with the hair?

You can, but just make sure to take care of it afterward. Sweat and pool chemicals can dry out the hair, so be sure to wash or rinse it out when needed and let it dry completely.

6. How do I know which length is right for me?

Think about where you want the hair to fall on your frame. If you’re ever stuck between two lengths or aren't sure what to get, just shoot us a message before ordering and we’ll help you figure it out.

7. Do you offer custom orders?

Right now, we stick to the specific textures and lengths listed right on the website. If you're looking for something specific that you don't see, feel free to reach out and we'll let you know if we can make it happen!

8. What happens if I receive the wrong item? We want to make sure you get exactly what you ordered. If something isn't right, reach out to us as soon as possible with your order number and clear pictures of what you received so we can fix it for you.

9. What if my package is delayed or says delivered but I don’t have it?

First, check around your porch, mailbox, or with neighbors/family members to see if someone else grabbed it. Once a package leaves our hands and is marked delivered by the carrier, any delivery issues have to go through them. Definitely contact the shipping carrier with your tracking info, but let us know too so we can keep an eye on it.

10. How can I contact CHANTELI & Co.?
You can reach us through our Contact Us page or use the chat bubble at the bottom right corner of the store 🤎. If you're asking about an active order, please always include your order number so we can pull it up right away!