Frequently Asked Questions
1. How should I care for my hair?
Be gentle with your hair, especially when brushing or detangling. Start from the ends and work your way up. Keep it moisturized and avoid using too much heat.
2. Can I color or bleach the hair?
Yes, you can color raw hair. If you plan to bleach or make a big color change, we recommend having it done by a professional who knows how to work with raw hair.
3. How many bundles should I order?
It depends on the length and how full you want your hair. For a fuller look, especially with longer lengths, you may want to add an extra bundle.
4. Can I use heat on the hair?
Yes! You can straighten, curl, and style the hair with heat. Just make sure to use a heat protectant and don’t use excessive heat.
5. Can I swim or work out with the hair?
Yes, but make sure to take care of your hair afterward. After swimming or sweating, gently wash or rinse the hair as needed and allow it to fully dry.
6. How do I know which length is right for me?
Think about the look you want and where you want the hair to fall. If you’re unsure, you can always reach out to us before ordering and we’ll help you choose.
7. Do you offer custom orders?
At this time, we offer the textures, lengths, and ends listed on our website. If you’re looking for something specific, feel free to reach out and we’ll let you know if we can help.
8. What happens if I receive the wrong item?
If something isn’t right with your order, please contact us as soon as possible with your order number and pictures of what you received so we can look into it.
9. What if my package is delayed or says delivered but I don’t have it?
First, check around your delivery area and with anyone who may have received the package for you. If your tracking says delivered and you still can’t find it, please contact the shipping carrier directly. You can also reach out to us so we’re aware of the issue.
10. How can I contact CHANTELI & Co.?
You can reach us through our Contact Us page or our chat bot at the bottom right corner on the online store. 🤎 Please include your order number if your question is about an existing order so we can help you faster.